Privacy Policy

We respect the privacy rights of our visitors and recognize the importance of protecting the information collected about them. This privacy policy outlines how we collect, store, and use the personal information you provide to us.

If you are under 16, you must inform a parent or guardian about our privacy policy to obtain their agreement to it before registering, subscribing, or placing an order with us.

What Personal Data Do We Collect from You and How?

We collect personal information about you when you register or subscribe for one of our services, place an order, buy a gift voucher, use our online services, interact with us in any other way (such as via social media), click on an advert we put on our or someone else's website, ask for information or assistance, give us a testimonial or other feedback, comment on any blogs or articles featured in our services, attend an event that we run or sponsor, enter competitions or special promotions, sign up for our special offers or other updates, participate in research panels, or fill in surveys. By registering, subscribing, or using our services, you consent to the use of your personal data in line with this policy.

The information we collect and hold about you may include: your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria, shopping history, shopping preferences, sizing’s, responses to research panels and surveys, the type of browser you use (a browser is the program you use to look at websites, such as Internet Explorer, Firefox or Safari), the times when you access the site and for how long, your referring URL (the site you come from to reach our website), cell IDs (these are the unique identifiers of the telecommunications towers being used by your mobile phone when you use our location-based services on your mobile phone or tablet) and other location information (for example, GPS measurements), photographs and other content you share with us when you use our services, date of birth, password details, answers to security questions and any other information you may give us.

We may record or monitor calls that you receive from us or make to us for security, training purposes, and to improve the services we provide to you.

What About Cookies? What Are Cookies?

We and our business partners collect information about your use of our online services using cookies. Cookies are very small files that are sent by us to your computer or other device, which we can access when you visit our site in the future. Cookies help us remember who you are and other information about your visits. They can help display information on a website in a way that matches your interests. Most major websites use cookies.


How This Information May Be Used

Whenever you give us your personal information, we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions, and on pages or emails which link to the data entry forms.


When You Use Our Services

When you use any of our services, register for or attend one of our events, set up or modify your account details, or contact our Customer Care Team, we will record your personal details. This information is primarily used to provide the products, services, or information you have requested and to offer you a personalized shopping experience. We retain the information you provide and may use it for various purposes, including:

Accounting, billing, reporting, and audit. Credit checking or screening. Authentication and identity checks. Credit, debit, or other payment card verification and screening. Debt collection. Safety, security, health, training, administrative, and legal purposes. Data matching and deduplication, statistical and market analysis, and marketing information. Advertising and marketing for us. Developing, testing, and maintaining systems. Studies, research, and development. Customer surveys. Customer care and to help us in future dealings with you by identifying your requirements and preferences. Legal compliance and proceedings. Any other uses set out in the terms and conditions for use of our services.

We may disclose your information to the organizations listed in the section "Who We Share Your Personal Information With."

Saved payment card details will only be shared with our payment partner and will not be disclosed to any other third parties. They will only be used to process your order using our payment partner's systems.

We may also use your personal information to send you marketing updates, as detailed in the next section.


Tracking How Our Online Services Are Used

We collect and use third parties to collect information from visitors to our online services and analyse it to understand how people use our websites. This helps us improve the services we offer. We may provide anonymous statistics about visitors to reputable organizations, but this information will not include details that would allow these organizations to identify you.


Customization of Our Online Services and Ad Targeting

We may use the information you give us and the information collected via cookies when you use our online services to understand your interests. We may use this information to ensure that our marketing communications and website visits offer relevant information and deals. This information may also be used by third-party advertising agencies to advertise our or third-party products and services to you on other websites and online services (advert targeting or interest-based advertising).


Testimonials

If you provide us with feedback, we may use it to improve our services and may publish it online or offline to promote our business. We will ask for your permission before publishing it.


Comments and Reviews

If you submit a comment or feedback on a blog or article featured on our services, we may publish your comment online or offline to promote our business. We will collect your name or username to display next to your comment and your email address, which will not be published but may be used to contact you regarding your comment.


Mobile Services

When you request our mobile services, we may keep your mobile phone number, the make and model of your phone, the operating system, and details of your network operator. We will link a unique identifier to your mobile phone number and store your device language, app language, and country. This information is necessary to provide the features and services enabled through our mobile services.


Social Networks

If you follow us or interact with us on third-party social media platforms such as Instagram, Facebook, X, or Threads, the information you provide will be subject to both the third party's privacy policy and this privacy policy.


Customer Surveys

Occasionally, we may ask for your opinion on our services and products. We may use cookies during these surveys and combine the collected information with your responses.


Who We Share Your Personal Information With

From time to time, we may engage third-party business partners to provide information about you or collect personal information on our behalf. We may share or match your data with third-party business partners to provide you with the products, services, or information you request or for interest-based advertising. We may share your information with:

  • Data processing companies, mailing houses, and other third-party suppliers.
  • Ad-serving agencies and advertising intermediaries.
  • Credit reference or fraud prevention agencies, which may keep a record of that information.
  • Research students, universities, and other research and development organizations.
  • Regulatory bodies, government, and enforcement agencies such as the police.

We collate information about site traffic, sales, wish lists, and other commercial information which we may pass onto third parties, but this information does not include any personally identifiable details.


Marketing Opt-In and Opt-Out Provision

We offer you the chance to receive news and updates based on your preferences via phone, live chat, email, SMS, and/or direct mail. These include alerts for new products, features, special offers, contests, events, and one-off promotions. You can opt out of receiving these updates at any time.

We, or our third-party business partners, may also ask if you want to receive marketing information if you enter a promotion or attend an event we host or sponsor.

You have the right to ask us not to use your personal information for marketing. We will always provide you with the opportunity to unsubscribe from any service or update. If you unsubscribe, we will still contact you to provide you with products and services you request and for administrative purposes.


Safeguarding Your Personal Information

We take reasonable care to maintain appropriate safeguards to ensure the security, integrity, and privacy of the information you provide. We have implemented technology and security policies to protect your personal information and follow the security procedures required by applicable privacy laws.


Why We Link to Other Websites

Our online services contain hyperlinks to websites owned and operated by other organizations. These websites have their own privacy and cookie policies, and we urge you to read them. We are not responsible for the privacy practices of websites run by other organizations, and you use these websites at your own risk.


Changes to This Policy

We may update this privacy policy from time to time, so please check it whenever you provide us with personal information or use our websites.


Questions or Contact

If you require further information about our privacy policy, please visit the help section of our websites where frequently asked questions (FAQs) are answered. We welcome your questions, comments, and requests about this privacy policy. If you have any questions regarding your privacy, you can contact our customer support at info.hubara.com.